![]() ![]() But in the process I lost all my licensed software and could save only what I had backed up. I had to return the computer, which Microsoft thankfully exchanged with a new Surface Book 2. I couldn't turn it back on once the computer failed to recognize its own keyboard, would not detach the tablet, and failed to charge. The keyboard, as well as the charging port, failed to respond, letting the computer slowly die. And then the computer kept telling me that the tablet was detached when it was in fact locked to the keyboard. ![]() I routinely "lost" my graphics card with my Surface Book 2, even when I updated all my drivers and reattached the tablet. ![]() Some suggest that you can temporarily fix the problem by detaching the tablet and re-attaching it. Many people have encountered this problem. Games will crash or run at potato level graphics, while any other moderately intensive editing program will sputter like they're running on a computer that costs 1/4 of what the Surface Book 2 does. You can forget about doing anything moderately intensive once your fancy Nvidia graphics card vanishes. The first problem you will likely encounter is that the Surface Book 2 will stop recognizing its main graphics card, reverting to the far less powerful Intel graphics card. Some have exchanged their Surface Book 2 over five times, encountering the same variety of critical failures over and over. ![]() I have had to exchange one model already and I am now contemplating returning the second-I am by no means alone. But it also runs like a vintage American muscle car, unable to make the best use of its powerful engine while being plagued by critical problems. Yes, what everyone says about the Surface Book 2 is true: It's a luxury laptop which provides a great of power and functionality. I cannot recommend it after several months of use. I purchased the Surface Book 2 for graduate school and some gaming when I travel. ![]()
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