Need help from Microsoft? The fastest and best way to get assistance with all Xbox issues is by using Twitter to DM You will get an answer back from a human in minutes, if not seconds.This question gets asked multiple times every week! Need Help choosing a game to buy or play? Do a damn search first.Check XBOX Live status here before posting! Even if your disc plays, a dirty lens can prevent information from being read clearly, resulting in reduced audio and/or video quality. Locate the eject hole, which is located in a different spot depending on what console you have. Get a large paperclip and uncoil it so you have a straight section at least two inches long. Power off the Xbox One and disconnect all cables from the console. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again Another thing you should troubleshoot is your persistent storage by selecting Profile & system > Settings > Devices & connections, and then selecting either Blu-ray and then select Persistent storage to clear it. Note: We are not affiliated with Microsoft in any official capacity Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. How to eject a disc from your Xbox One manually 1. News, reviews, previews, rumors, screenshots, videos and more! Everything and anything related to the Xbox 360.
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